Full Disclosure – Treating Clients with Medical Conditions – Knowing Yours and Their Limits

Queen-Bee-Academy-pregnantIf you don’t have a client intake/questionnaire form for your clients, it’s time to start thinking hard about doing so.

Pregnancy is NOT A SICKNESS!!! When I was pregnant I couldn’t find an establishment to wax me and I had to rely on some crazy moves and a big mirror to wax myself. I never turn away pregnant clients unless they are having an “at risk” pregnancy or their doctors have told them not to wax. Other than that, our protocol at Queen Bee is to have clients get through their first trimester, receive their doctor’s blessing, and then they are free to wax, spray tan, get facials, massage and nail treatments. Make note though, that during pregnancy/post pregnancy skin can be more sensitive. Spray tans can turn a different color and products should be chemical free. Check your skincare products and make sure you are up to date on their contraindications for expecting mothers.

It is up to you to set the guidelines on how comfortable you are performing a service on a client who has Herpes or another STD. You can be accused of being discriminatory not to mention many people have an STD and don’t even know about it! This is our protocol that works really well at QB:

Waxing: All clients at Queen Bee are given a plastic disposable cup of wax that is used on them and them only. Staff wear gloves. Any wooden sticks dipped into your main pot of wax for brows and facial waxing must be disposed of after each application.

We will not perform a lip or nose wax on somebody who has a cold sore. We will not perform a wax on a bikini area whether male or female if that person is having an outbreak or has any open lesions on their skin. If we suspect a client has genital warts we politely tell them “There are a couple of raised bumps on your skin and I don’t think it’s safe to wax your skin. If I wax you these bumps could become irritated and spread. I don’t know what they are, but I really think your dermatologist should check them out. They’re probably harmless, but I don’t want to put your skin at risk. Let me know what your doc says and once they give you the go ahead I am happy to perform the service.” You are not embarrassing the client, you are not diagnosing but you are using precautions to help the client and yourself.

During a facial we will wear gloves and steer clear of the lip/nose area if the client has a cold sore.

Manicures and Pedicures – our manicurists wear gloves and use disposable implements.

There are certain medications, especially acne and oil controlling meds such as Accutane, topical retinoids (Retin-A), adapalene (Differin) and tazarotene (Tazorac) etc. that can compromise the skin – especially oral meds and you simply cannot wax a client who is using them.

Example: If a client is using a retinoid on their forehead or cheeks requests brow/lip/facial waxing tell them you cannot perform this service until all medication is clear from their skin. Tell them that the product spreads and that it does not just sit in one area. Explain that their skin can be compromised by hyper-pigmentation and even result in skin being lifted. They can safely opt for tweezing or threading.
Oral meds like Accutane limit the amount of oil the skin produces, waxing a client who is taking this can and will remove their skin. It’s not pretty. We ask clients to be off of this product for at least 6 months before we wax them.

Never ever make a client feel as though they are unworthy of a service. It is very rare that we turn a client away for a service because of an illness. We back ourselves up by continuing education and knowing our stuff. There are blank templates for client intake forms on the web and most skincare companies will publish one in their protocol manuals.

For more questions and assistance email us at academy@queenbeesalonspa.com.

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